Technology@lemmy.zipEnglish · 21 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

Lemmynated@lemmy.zip to

Technology@lemmy.zipEnglish · 21 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

Chat

FluorideMind@lemmy.world
link
fedilink
English
arrow-up
1
arrow-down
1·
16 days ago
On the phone? Nope never in my life have I received a phone call from a person with an Indian accent that wasn’t a scammer or telemarketer.

Technology@lemmy.zip

technology@lemmy.zip

Create a post

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: !technology@lemmy.zip

News community around technology, social media platforms, information technology and governmental policy surrounding it.

What doesn’t fit here?

The core of the story has to be technology focused.

If article mentions “AI” in a sentence and then talks about business economics that doesn’t make it tech news.
Gaming is too many layers removed from technology. There are many dedicated communities that are a better fit for it.
Transporation is too many layers removed from technology. EVs while use many cool technologies have many dedicated communities that are a better fit for it.
Entertainment is too many layers removed from technology. While sometimes it can fit here, business or cultural aspects of it are a better fit for dedicated communities.
Cybersecurity. While it heavily focuses on technology, most of the time it’s too technical for most people who are not already invested in it. Should be posted in a dedicated communities unless it has broader connection to other tech areas.

Post guidelines

Title format

Post title should mirror the news source title. If you don’t like the title of article, look for an alternative source instead of editorializing it.

URL format

Post URL should be the original link to the article (even if paywalled) and archived copies left in the body. It allows avoiding duplicate posts when cross-posting.

[Opinion] prefix

Opinion (op-ed) articles must use [Opinion] prefix before the title. Opinion articles refer to articles that their publisher doesn’t explictly endorse.

Country prefix

Country prefix can be added to the title with a separator (|, :, etc.) if the news is from a local publisher who doesn’t clearly mention the country.

Rules

1. English only

Title and associated content has to be in English.

2. Use original link

Post URL should be the original link to the article (even if paywalled) and archived copies left in the body. It allows avoiding duplicate posts when cross-posting.

3. Respectful communication

All communication has to be respectful of differing opinions, viewpoints, and experiences.

4. Inclusivity

Everyone is welcome here regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, education, socio-economic status, nationality, personal appearance, race, caste, color, religion, or sexual identity and orientation.

5. Ad hominem attacks

Any kind of personal attacks are expressly forbidden. If you can’t argue your position without attacking a person’s character, you already lost the argument.

6. Off-topic tangents

Stay on topic. Keep it relevant.

7. Instance rules may apply

If something is not covered by community rules, but are against lemmy.zip instance rules, they will be enforced.

Companion communities

!globalnews@lemmy.zip
!interestingshare@lemmy.zip

Icon attribution | Banner attribution

If someone is interested in moderating this community, message @brikox@lemmy.zip.

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

239 users / day
705 users / week
4.5K users / month
9.56K users / 6 months
1 local subscriber
6.82K subscribers
2.01K Posts
11.6K Comments
Modlog

mods:
BrikoX@lemmy.zip