bizarroland@lemmy.world to Tales from Tech Support@lemmy.worldEnglish · 2 days agoIf this seems exaggerated to you then you haven't worked in IT long enoughlemmy.worldimagemessage-square6fedilinkarrow-up194arrow-down111
arrow-up183arrow-down1imageIf this seems exaggerated to you then you haven't worked in IT long enoughlemmy.worldbizarroland@lemmy.world to Tales from Tech Support@lemmy.worldEnglish · 2 days agomessage-square6fedilink
minus-squaresome_guy@lemmy.sdf.orglinkfedilinkEnglisharrow-up15arrow-down1·2 days agoDespite not answering their phone or responding to emails, they’ll still complain if you try to close the ticket.
minus-squarethe_riviera_kid@lemmy.worldlinkfedilinkEnglisharrow-up8·1 day agoThe quickest way for me to get a response to a ticket is to put in the notes “closed due to lack of response”. There is usually somone complaining about it within the hour.
Despite not answering their phone or responding to emails, they’ll still complain if you try to close the ticket.
The quickest way for me to get a response to a ticket is to put in the notes “closed due to lack of response”.
There is usually somone complaining about it within the hour.