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I have only encountered this with corp to corp really. Individuals I find responsive but tickets from clients its like I ask for details and about half the time they just don’t respond.
Despite not answering their phone or responding to emails, they’ll still complain if you try to close the ticket.
The quickest way for me to get a response to a ticket is to put in the notes “closed due to lack of response”.
There is usually somone complaining about it within the hour.
All it’s lacking is blaming “IT Person” for all of the problems.
And when everything is working perfectly complain about IT department existing.
This happens with far too many IT questions online.
